Job Description

Dear Candidate,
We have a job opening for one of our client for below mentioned position.

Role : Manager
Experience :3 to 5 Yrs
Location : Vancouver

Job Title : Account Manager

Description :

Primary Function

The Account Manager identifies opportunities through key customer contacts and industry information. He/She locates sources for sale of company products and services, prepares documentation for prospective current customers, and ensures it is communicated appropriately.

Responsibilities

Customer and Account Management

Build and maintain favorable client relationships
Ensure customer needs or enquiries are met in a prompt, professional manner through effective
communications, and follow customer complaints to satisfactory resolution
Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimized
Portfolio Growth and Retention

Understand financial goals and expectations of company, and meet and/or exceed assigned sales and customer objectives Plan, develop and implement sales strategies to lead negotiations that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings Assemble and present information for service and fixed priced repair offerings Identify and pursue potential customers to drive and support strategic growth objectives Analyze customer needs and secure desirable business through application of company products and services Work with owner and building management in obtaining maintenance agreement, renewal of agreements as well as updates to their system either to meet new code requirements or through application of new technologies Source, analyze, communicate and apply competitive data for competitive advantage to company, and provide recommendations for market target pricing Process Management and Administration Develop sales proposals and prepare estimates for the sale of company products and services Assure full utilization of systems and follow best demonstrated practices (BDP) Prepare and maintain required customer information and files in accordance with established procedures Work in cooperation with Contract Control on sales contract agreements Accounts receivable management for assigned accounts Participate in company professional development programs to enhance working knowledge of elevator company products, services and procedures Mobility needs you

Knowledge

Post Secondary – preferably in Business or Engineering
3 - 5 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment.
Critical Skills

Proficient in MS Office

Communication: Communicate clearly and articulately
Customer Service: Demonstrate costumer focus through improving performance; Demonstrate commitment to customer service through improving customer satisfaction
Negotiation: Ability to negotiate both persuasively and effectively in a tactful manner so as to gain customers acceptance
Persuasion: Motivate customers to act or react in a manner to support business growth
Presentation: Ability to present materials clearly and engage audience
Problem Solving: ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
Teamwork: Ability to interact with all levels and be an integral part of the operation

Department : Technology
Industry : Management
Skills : communication, sales

Recruiter Details
Company name : Schindler
Company discription : Schindler stands for mobility. Mobility needs experts. Join our team in Mumbai. Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move one billion people every day all over the world. Behind the company's success are over 58,000 employees in more than 100 countries. Established in 1998, Schindler India is a wholly owned subsidiary of Schindler Holding Co. We supply elevators, escalators and mobility technology for all market segments: residential apartment blocks, business and shopping centers, high-rise towers as well as transport infrastructure such as metro stations and airport terminals. With sales growth double that of the industry, a rapidly burgeoning portfolio and expanding employee base each year, Schindler India is poised for a leadership position in India in the short term.