Job Description

Dear Candidate,
We have a job opening for one of our client for below mentioned position.

Role : Solution Manager Analyst
Experience : 3 to 7 Yrs
Location : Bangalore

Job Title : SAP Solution Manager Analyst

Description :
SAP Solution Manager Analyst works in Service Management teams and is expected to take full responsibility for monitoring and measuring service performance against KPI’s ensure reliable and secure delivery of application and infrastructure services to business end users. They also get involved in change and/or enhancement requests to the application.The Analyst supports the SAP Solution Manager Operations Landscape Managers (OLMs) and is accountable for delivery of expected business outcomes from SAP Solution Manager. This role is responsible for resolving escalated urgent/complex issues to ensure business continuity for Shell’s Enterprise Solution Manager applications.Provide second line operational IT support for Solution Manager application including ticket resolution Analyse complex business processes, conduct workshops to gather, evaluate, document business needs, critical requirements and translate these into functional specifications for monitoring purpose.
Help in Business Process design, review with business to evaluate their needs, ensure that the selected process meets the criteria, standards and prioritize the list.
Develop and implement the End-to-End monitoring, arrange communication with technical teams.
Prioritise and manage multiple operational delivery priorities, demands and requests including Supportability & Transition projects. Responsible for the overall administration and operational design, guide and train others, being the Subject Matter Expert in technical and End-to-End business operational/process aspects.
Accountabilities
Support incidents per Business Service Level Agreement (SLA). Resolve escalated multi-discipline technical application and infrastructure incidents end to end per business SLA. Cooperate with support and project management teams on technical feasibility and considerations, prepare detailed technical plans, evaluate test results and to ensure supportable solution is being deployed by the projects. Hand-on experience on the technical and business aspects of configuration management, system security requirements, the operations and maintenance of systems being supported and proposed system recovery procedures.
Responsible to support Technical Monitoring, Business Process Monitoring, Custom Code Management and Data Volume
Management functionality in Solution Manager.
Identify opportunities for continuous improvement
Dimensions and Special Challenges
High degree of application and organizational complexity.
Need to work with Solution Manager Centre of Excellence as the Service Delivery Team.

Department : Business
Industry : Analyst
Skills : sap

Recruiter details
Company name : Shell
Company discription : Shell is an integrated energy company that aims to meet the world’s growing demand for energy in ways that are economically, environmentally and socially responsible.Shell is a global group of energy and petrochemical companies.Our operations are divided into four businesses: Upstream, Integrated Gas and New Energies, Downstream, and Projects & Technology.In Upstream we focus on exploration for new liquids and natural gas reserves and on developing major new projects where our technology and know-how add value for resource holders.In Integrated Gas and New Energies, we focus on liquefying natural gas (LNG) and converting gas to liquids (GTL) so that it can be safely stored and shipped to markets around the world. The New Energies business has been established to explore and invest in new low-carbon opportunities.In Downstream, we focus on turning crude oil into a range of refined products, which are moved and marketed around the world for domestic, industrial and transport use. In addition, we produce and sell petrochemicals for industrial use worldwide. Shell’s oil sands mining activities in North America are also part of the Downstream organisation.