Job Description

Dear Candidate,
We have a job opening for one of our client for below mentioned position.

Role : Analyst
Experience : 1 to 3 Yrs
Location : Shanghai

Job Title : Analyst

Description :

ANALYST | SHANGHAI
Job Summary
LOCATION: Shanghai
DESIGNATION: Analyst

To resolve assigned tickets in adherence to agreed SLA and quality standards of the company
(1.) To maintain high login Efficiency (Availability) for customers
(2.) To resolve tickets within agreed SLA of ticket volume and time
(3.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies
(4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases
(5.) To update worklogs and follow shift/ escalation process and process compliance
(6.) Work on value adding activities such Knowledge base update & self development

SKILLS:BPS-Unified Service Desk-Helpdesk
EXPERIENCE: 1-3 Years
NO. OF POSITIONS: 1

Department : IT
Industry : Analyst
Skills : bps, helpdesk

Recruiter Details
Company name : HCL
Company discription : HCL Technologies helps global enterprises reimagine their businesses for the digital age. Through innovative technology solutions built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others, we solve complex business problems for our clients. We are a ‘next-generation’ technology firm, driven by a unique Mode 1-2-3 strategy that not only acts as our roadmap for the future, but also a powerful model for any enterprise looking to thrive in this age of disruption.