Job Description

Dear Candidate,
We have a job opening for one of our client for below mentioned position.

Role : Manager
Experience : 8+ Yrs
Location : Bangalore

Job Title : Business Manager

Description :

Purpose Of Role:

In this client facing role, the holder is responsible and accountable for the financial performance, Cross Sell, Up Sell, service delivery, stakeholder management and developing long term strategic growth on large, strategically important and/or complex outsourced/IT contracts, or group of contracts. In addition, responsibilities may cover a large sub-element of these contracts. He/she would typically provide the primary point of contact to the client.

Key Responsibilities:

1. To maintain and develop customer relationships at senior level, customer satisfaction, delivering contract commitments within cost targets, overall profit of contract, revenue growth, and accountability for contractual service levels.
2. To oversee client business, manage relationships and contract management delivery.
3. Develops successful and sustainable long term business relationships with clients.
4. Typically, to lead an individual contract but may operate in support of a Business Director on one of BT’s very largest or strategically important contracts.
5. Complete ownership from lead to cash - liaise with different teams within BT to support RFP/ RFI response, cross sell/ up sell, Service delivery, assurance, billing, invoicing and collections.
6. Monitor and provide governance structure for existing relationship. Ensuring all management controls are obligations are understood by various teams and delivered.
7. Identify contract related – operational and commercial risks.

Business Impact:

Significant accountability and responsibility for the financial and business performance of a significant single contract, large sub-element or group of smaller contracts. The loss of such a contract or group of contracts would significantly affect BT’s credibility in the external outsourcing market and financial performance within the specified sector within the short to medium term.

Authority/Decision Making :

The Business Manager would be responsible and accountable for the P&L with significant management controls for setting both financial and functional targets and the associated control of budgets. They would typically operate closely with the Business director.
Owns customer relationship.
Working within normal BT/LoB governance and DOA arrangements.
Qualifications:

Typically qualified to postgraduate level or equivalent in business discipline.

Skills/Experience:

Business & commercial experience including detailed understanding of P&L management.
Would be experienced in all elements of managing major outsourced contracts or other related positions, specifically management of a P&L .
A strong leader with exceptional customer relationship skills, able to quickly build and maintain relationships at the most senior levels both externally and internally.
Excellent negotiation, presentation and communication skills.
Good understanding of telecom business and regulatory framework.
Good understanding of compliance frameworks like US GAAP and SOX.
Conversant with tools like MS Office, Sharepoint etc.
Qualifications:

Graduate
Job: Business Management
Title: Business Manager
Location: India-Bangalore

Department : Others
Industry : Other Jobs
Skills : business

Recruiter Details
Company name : BT
Company discription : BT is one of the world's leading communications services companies. We serve the needs of customers in the UK and in 180 countries worldwide. Our main activities are the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services.